This is an excerpt from an article written by Journyx CEO, Curt Finch, which is published in its entirety in the latest issue of GP Optimizer.
Time tracking is a pretty dry subject. When I meet someone new and they ask me, “What do you do?” and I tell them, “I run a company that develops time tracking software,” their faces immediately go blank and their eyes glaze over as they nod and say “Oh, ok.” That’s pretty much where the conversation stops.
However, as dry as the topic of time tracking is at a cocktail party, it’s actually very important for companies, when you think about the reasons why. Time data is used to pay employees, bill clients, and keep projects on time and budget. At a high level, those are some pretty important reasons to track time. But in order to pay employees, bill clients, and keep track of projects accurately, you need accurate time data. That’s where the rub is.
Nobody Likes to Track Time
I hear this question a lot: “How do I get my employees to track their time?” Unfortunately, it isn’t enough to simply tell them to start tracking their time, or else. The truth is, they don’t like to do it. They’ll do it if it means they won’t get paid otherwise, but it will be difficult to collect their time data accurately and easily.
Challenges with Time Tracking in GP
In the previous issue [of GP Optimizer], I talked about the biggest challenges GP users have with tracking time in their companies:
- getting timesheets submitted on time
- correcting erroneous timesheet data
- not being able to integrate time tracking with other business applications.
In addition to these more universal challenges, there are quite a few hurdles to overcome within GP itself. The built-in time tracking functionality in GP has always been mediocre at best, and is made even more difficult with the discontinuation of Business Portal. Small improvements have been made to it over the years, but it still lacks the more robust features that make certain processes possible – such as multi-approval workflows, time data validation, accrual balance generation, and time-off requests. In addition, there is no one interface for entering time, which makes time collection wholly inefficient.
In the end, you end up with a system that will cost you more in lost time and revenue from inefficient processes and inaccurate time data, than the price of a solution that fixes these issues.
What can you do to not only get employees on board with tracking time, but also overcome challenges within GP?