Professional Services Helping You Do More
The Journyx Professional Services Team stands ready to help you face the complex challenges of business in the 21st Century. From needs analysis though implementation, Journyx Professional Services is ready to assist you with any of the following:
- Installation Assistance
- System Configuration
- System Integration
- Product Training
- Project Management
- Technical Support
Let Journyx Professional Services provide your organization with a complete solution.
Needs Analysis
Before you begin an implementation, Journyx can help you identify automation opportunities for your organization. The Journyx Professional Services Team can:
- Analyze your current environment
- Gather input from your team via a project survey
- Develop a solid technology solution
- Working with different parts of your organization to discern key objectives for the project.
ProStart Implementation Program
The Journyx ProStart Implementation Program ensures a successful installation and implementation of your Journyx Timesheet system. Journyx Professional Services team members work directly with your personnel to produce a detailed timeline and implementation plan specifically for your organization. Journyx emphasizes teamwork and open communication with your organization through each implementation phase to keep the implementation moving smoothly forward. Potential system problems are identified and resolved prior to enterprise-wide implementation, ensuring smooth operation in the future.
ProUpdate Reconfiguration Package
The Journyx ProUpdate Reconfiguration Program is designed to help you make any needed adjustments to your Timesheet configuration to ensure that it keeps pace with your changing business needs. Just as with the ProStart Implementation Program, Journyx Professional Services team members work directly with your personnel to produce a unique timeline and project plan designed to meet your organization's precise needs. Teamwork and open communication between Journyx and your organization throughout the reconfiguration process keep the reconfiguration on track.
Many organizations have a long list of systems that need to get data from or give data to your Journyx Timesheet system. By integrating the information from all these systems you can achieve new levels of efficiency and productivity. The Journyx Professional Services Team can integrate individual systems to create an enterprise solution. Through the use of bi-directional interfaces, you can:
- Populate your Journyx Timesheet system using existing data
- Process cost, hours and expense data
- Post that data back to your other systems for payroll, billing and other applications.
Simplify integration with 3rd party products using our Journyx Payroll Rules Engine, our open-architecture jxAPI (our XML/SOAP interface), and the Import/Export Tools for Timesheet, as well as custom-built interfaces for your business need.
The Journyx team possesses the knowledge and educational skills your organization needs to build capable system users and we can transfer that knowledge to your organization. With formal on-site and off-site classes available, the Journyx Training Department can impart the knowledge and skills your team needs to fully leverage your Journyx Timesheet solution. Between customized textbook courseware and hands-on software training, Journyx offers a variety of training packages to suit your organization's needs.
Our support service provides software maintenance, product upgrades and help desk support through annual contracts. Whether through on-site visits or remote diagnostic support (via telephone, Internet and email) Journyx Support will help you. Annual renewal of your maintenance contact assures that you will receive the latest product information and upgrade announcements. Journyx Support is there to help you get the most from your software.
Custom Reporting
Your data is critical to keeping your business running strong, and Journyx knows that you need to see that data in the way that you expect. Our Professional Services Team will work with your organization to understand your reporting needs, design the necessary templates and get the right data into your hands. Whether it's Web Reports, Cube Reports or 3rd party reporting, rest assured that Journyx wants you to have your data in a format that's meaningful to you.
Contacting Professional Services
When you're ready to get started, or if you want to know more, please call Journyx at 800-755-9878 or send an email to professional_services@journyx.com. We look forward to hearing form you!
