Contacting Journyx Support - Journyx, Inc.

Support
Contacting Journyx Support

 

Journyx wants you to have a positive and productive experience with its time and expense tracking applications. If you have encountered a problem, we're here to help.

More Information From You = Faster Response From Us

Rapid and accurate problem resolution depends on detailed information. To facilitate resolution to your issue, please provide as many of the following data points as possible:

Support discontinued for Timesheet versions prior to 5.0m3 as of February 10, 2006.


 
  • Your name and phone number
  • Your company name
  • The version of Timesheet you are running
  • The operating system of the server Timesheet is installed on
  • Which database your Timesheet software is connected to
  • The text of any error message the system is generating
  • How critical this problem is for you and your users
  • If you have encountered an error while installing Timesheet 5.5 or higher for Windows, please be sure to attach the following log files to your email if possible:

    • %TEMP%\JournyxTimesheetSetupLog.txt
    • %WTHOME%\IntegrationLog.txt
 

Again, please provide the Journyx Support Team with as much of the above information as possible. The more information you are able to provide the more rapid and useful our initial response will be.

Once you have as much information as possible, please click the button below to email the Journyx support team.

Where To Go From Here