NCR Gains Greater Understanding of Employee Productivity Using Journyx

Prior to implementing Journyx Timesheet, NCR Corporation – a global technology company leading how the world connects, interacts and transacts with business – had no way of knowing where employees were spending their time, which is not an uncommon problem. Now, with help from Journyx, a window has been opened into the inner-workings of the company and the productivity of its people.

Though implementing a time tracking system into a corporation can seem a mammoth undertaking, NCR Corporation undertook the challenge, knowing that the end-result would be worth the initial resistance from employees. Representatives from Journyx met with NCR Corporation to assess challenges and address possible questions and concerns.

According to Steve Allen, Senior Project Manager at NCR Corporation, “Journyx gave – and continues to give – superlative service. We downloaded a local copy of the Journyx solution so that we could explore its functionality. This hands-on approach went a long way in convincing me that Journyx would meet our needs.”

NCR Corporation now uses Journyx to track the time of 175 people, including NCR employees and contractors, at two engineering sites. NCR approves both timesheets and projects via Journyx, and tracks hours for billable projects, customer support projects and absenteeism.

The highly configurable Journyx solution allows NCR to rename features, such as changing “Billing Rate” to “Project Feature” so that NCR can track sub-project deliverables within a project. Additionally, the open architecture of Journyx has allowed NCR to develop backend interfaces to use their data for payroll exceptions (including vacation, illness, overtime pay and support standby pay); conversion to the accounting ledger; and a year-to-date Excel pivot table of summarized data.

“We now have a more accurate means to know what things cost,” says Allen. “Journyx helps us refine future estimates based on historical data. The pivot table and accounting extracts provide interesting analysis opportunities for us. Journyx helped us conquer the mind-shift from no time tracking to something that now feels natural at NCR.”