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  • Journyx Security

What is Journyx Doing about Data Security?

4 Key Data Security Principles We Live By

Many organizations ask us this as they’re evaluating our cloud software option, and we completely understand why: you want peace of mind knowing that Journyx is doing the right things to safeguard your organization’s time and expense data.

We take the security of your organization’s data seriously, by putting these measures in place:

1. We are SOC Compliant and so is our Data Center

The security and integrity of the data in their Journyx systems is critical to our customers. That’s why both Journyx and our data centers comply with the relevant SOC standards for internal controls. Our business operations comply with the SOC 1 standard for internal controls, undergoing an SSAE 16 Type 2 assessment annually. Our co-location partners comply with SOC 2 Type 2 and SOC 3 controls standards. In this way, we meet the same high standards our customers hold for their own data security and integrity controls.

2. Reliable Data Center

When a customer chooses the cloud option, Journyx creates a separate and exclusive installation of our software for the customer. The installation is then stored on dedicated servers co-located at two data centers run by Journyx colocation partners. These partners were chosen for being leading providers of web hosting and internet connectivity services. The data centers were chosen to be in widely separate geographical locations for protection against catastrophic disruptions from natural disasters. The data centers are there to provide reliable connectivity and power, but only Journyx staff can access and manage our cloud operations.

What Do These Partners and Journyx SaaS Services Provide?

Both data centers are provisioned with fully redundant diesel generators for off-grid power and diverse fiber connectivity via multiple service providers using dual-entry and custom routing. The expansive Tier 3 data center facilities safeguard valuable data and delivers cloud infrastructure, disaster recovery, and network availability.

Reliability

  • 24x7x365 staffing
  • Dual automatic diesel generators
  • UPS Capacity of 890kW or more
  • VESDA smoke detection
  • Libert APC Battery Backups

Data Back-Up for Disaster Recovery

  • We proactively prepare for possible disruptions with regular data backups.
  • Journyx maintains full replication of customer installations and database activity between the centers.

3. Physical Premises Security

Our colocation partner facilities have keycard-only access, biometric scanner and video surveillance, as well as 24×7 site monitoring and security.

4. Your data is managed by the Journyx team

Your organization’s data is valuable and sensitive, which is why we don’t outsource the management of your data. Journyx staff – and ONLY Journyx staff – handle all customer data and cloud operations.