Scope of this Policy
Data Hosting and EU-U.S. Privacy Shield
Journyx, Inc. is a US-based organization and accesses/stores data in the United States. If your or your employee’s data originate in a country other than the United States, this means that Journyx may process or store those data outside their country of origin.
To establish adequacy of privacy protections that satisfy EU requirements, Journyx participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Journyx is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
Journyx is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Journyx complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Journyx is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Journyx may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information Collection and Use
Journyx collects personal information from you when you register with Journyx; either on our website or by other means. You register with Journyx any time you provide us the information we need to fulfill your request for information or services. This includes, but is not limited to, downloading documents from our website, providing information needed to access site features, or registering for Journyx events (whether from our website, other’s sites, or offline). Journyx also collects personal information when you use our products or services, when you visit Journyx pages or the pages of certain Journyx partners, and when you enter promotions or sweepstakes.
We may collect the following information from you:
- Contact Information, such as name, company, email address, phone number, or country of origin.
- Information about your business, such as company name, company size, business type, or products you may use.
In general, Journyx uses information that we collect from you to customize content, contact you, respond to your questions, provide you with products and services, improve our products and services, conduct research, and provide anonymous reporting for internal and external clients.
User Data Supplementation
We may receive information about you from other sources, including publicly available databases or third parties from whom we obtain leads, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:
- Email Address
- Company Name
- Management Team and similar information
- Updated contact information from third parties to update our records so that we may fulfill requests from you or communicate with you.
- Information from a business partner who provides fulfillment or other services that are related to our products and services.
We may also collect, from you, the following personal information about your contacts such as name, email address, phone number, company name, and location i.e. country. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the username you use to login to the application, the type of device and its operation system version, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Information Sharing and Disclosure
Journyx does not disclose, sell, or share your personal information with other parties or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may include:
- Fulfilling subscription services
- Providing customer support or services
- Sending marketing or technical communications
- Billing and payment processing
- Sending surveys
- With your consent, we may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at email@example.com.
- We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Journyx, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
Access to Information that we Collect
Upon request Journyx will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
Access to Information that Our Customer Organizations Collect Using our Products or Services
Our software products and software subscriptions are purchased by organizations to collect and process information related to the business of the organization. The purchasing organization, and not Journyx, provides system access to certain of its members and collects and processes information from those users using our software products or software subscription services. If you are a user of our software products or software subscription service, Journyx acknowledges that you have the right to access your personal information. Journyx has no direct relationship with the individuals whose personal data are collected and processed using our software. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data in a Journyx software system should direct their query to their Journyx system administrator. The system administrator is the individual authorized by the organization (the “data controller”) to administer the system. If you contact Journyx with a request to remove data in a Journyx software system, we will respond within a reasonable timeframe, and will direct your inquiry to the system administrator or other party within the purchasing organization who has the authority to respond to your request. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing service to the purchasing organization.
Email or Newsletter Preferences – Journyx sends email to our users and to people who have expressed interest in our solutions. You may also sign-up to receive email or newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at email@example.com.
Optional email messages from Journyx: You may also occasionally receive information or special promotions from Journyx about additional services. You may update your preference for receiving such messages by using the “Unsubscribe” link found in emails we send to you or by contacting us at firstname.lastname@example.org.
If you register for a Journyx event, Journyx will ask for contact information such as your name, address, and email address. Other, event-specific information might be requested to help organize or customize the event. We will send you Journyx service communications using the information you provide upon event registration; to opt out of receiving any such communications, do not register. If you have registered, and wish to opt out of receiving such communications, please email email@example.com with your opt-out request.
Information Associated with your Account
We reserve the right to send you certain communications relating to our services, such as service announcements, administrative messages and the Journyx Newsletter, that are considered part of your Journyx account, without offering you the opportunity to opt-out of receiving them. This pertains to email communications such as:
- Event registrations: Journyx will notify you by email of your event details, send event reminders, or notify you when those details change.
- Your Journyx account: Journyx may send a welcoming email to new customers or event registrants. We may also confirm account changes by email, invite you to participate in surveys or inform you of important product or service updates related to our core business.
- Information about services you receive: We may email you with information related to the services you receive from us.
Confidentiality and Security
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We limit access to your personal information to our employees and agents who have a reasonable need for that information to provide products or services to you in the performance of our business. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
We may retain your information for as long as your account is active or as needed to provide you services or information, comply with our legal obligations, resolve disputes, and enforce our agreements.
‘No Spyware’ Policy
Journyx products do not contain software that is installed deceptively to gather information about you without your knowledge (called “Spyware”).
Cookies are alphanumeric identifiers stored on your computer’s hard drive by websites. When you visit Journyx.com, create a user account, or otherwise interact with a Journyx event online, we may set cookies on your computer. Cookies can help Journyx identify you as a repeat visitor and maintain session information for logged-in users. We track usage trends and patterns, using cookies, to improve our website.
Links to Third Party Websites
If you have questions or concerns about your personal information and how it is used, please contact:
Attn: Human Resources, Privacy Officer
7600 Burnet Road, Suite 300
Austin, Texas 78757
The Journyx Privacy Office will investigate and attempt to resolve any complaints or disputes regarding the use and disclosure of personal data in accordance with this policy.