Journyx Privacy Statement

This Privacy Statement describes the information that Journyx, Inc. (“Journyx”, “we”, “our”) collects about you when you visit or enter information into our software service, how we will use the information we collect, other parties with whom we may share the information, and your choices and rights with respect to the information that we collect or obtain.

Personal information we collect may be stored and processed in the United States. It may also be stored in any other country where our affiliates, subsidiaries, or third-party service providers maintain facilities. When you provide personal information to Journyx, you consent to the processing and transfer of your information within the United States and elsewhere worldwide. We follow applicable data protection laws when transferring personal information.

EU-U.S. and Swiss-U.S. Privacy Shield Statement

Journyx complies with both the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom and/or Switzerland to the United States in reliance on Privacy Shield. Journyx has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

You may view our EU-U.S. and Swiss-U.S. Privacy Shield Notice here.

European Personal Information Privacy

Journyx will process your personal information for our legitimate interests, or, when necessary, with your express consent. You have the right to withdraw your consent thereafter at any time. Your withdrawal of consent will not affect the lawfulness of the processing prior to your withdrawal. You have the right to request access to and rectification or erasure of your personal information.  You have the right to restrict or object to processing. You have the right to data portability, under certain circumstances. You have the right to lodge a complaint with a data protection supervisory authority if you believe that we have not complied with the requirements of the EU General Data Protection Regulation with regard to your personal information.

Data in the Journyx Service

This Privacy Statement distinguishes between the Journyx website, which provides information about our company, products, and services, and the Journyx Service to which our customers subscribe. Our customers collect data using the Journyx Service; we process the data on their behalf.

Our Customers’ Collection and Our Processing of Data in the Journyx Service

Journyx customers may load or input data into the Journyx Service (“Customer Data”). Journyx will use the data only in accordance with the contractual agreement between Journyx and the customer, or as may be required by law.  Customer Data are owned by the customer, and not Journyx. Customers are responsible for complying with applicable regulations and laws that govern their collection and use of data, including providing notice, disclosure, and/or obtaining consent before transferring the data to Journyx for processing.

If you are a user of the Journyx Service, your use is governed by your organization’s policies. Your privacy questions or concerns should be directed to your employer or your organization’s Journyx administrators.

For the Journyx website, Journyx is the data controller. For all Customer Data in the Journyx Service, Journyx is the data processor and the customer is the data controller.

How we Collect Information

On Our Website

On our website, you may choose to provide us with personal information, such as your name, email address, company information, or telephone number. Some areas of our website, such as the Journyx User Community, require that you have an account with a username and password. As part of your account in these website areas, you may choose to provide us with additional information.

If you register to attend a Journyx-sponsored event, we will require information such as your name, email address, company name, or other contact information. For certain kinds of events, we may also require you to provide billing information (such as billing name and address).

Journyx or our service providers may use website tracking technologies to observe your computer and connection information (such as an IP address), activities, interactions, preferences, and other information relating to your use of our websites and services. We may also use cookies, log files, and similar technologies to collect information about the pages you visit, links you click, and other actions you take when accessing our websites, services, or emails.

On Our Mobile App

If you use a Journyx mobile application we will collect information from your mobile device, such as how often you use the application, the username you use to login to the application, the type of device and its operating system version, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. The mobile app is an interface to the Journyx Service. Please see the sections “Data in the Journyx Service” and “Mobile Applications” for more information.

How we Use Information

Journyx uses information we collect about you to operate the Journyx website, perform services, or provide support.

Information Collected on Our Website

Certain website features may enable you to submit requests to us. A “Contact Us” form, for example, allows you to request information or assistance from us.

We also use your contact information and/or information about your activity on our websites to send you information that we believe may be of interest to you. Such information may include newsletters, or product and event announcements.

We use the information we collect to assess and improve our websites and services. For example, we may use your comments or questions to inform improvements to our products and services.

Journyx or our service providers use website tracking technologies to personalize your experience on our website, such as displaying content tailored to your interests, or to present advertising on other sites. For more information, see the section “Tracking Technologies and Targeted Advertising.”

We use your information to plan and manage events. We use your information for registration, billing, or to provide you with information about relevant products and services.

We may supplement the information we collect from you on our website with other publicly available information, including data obtained from third parties. We use this information to manage our marketing activities, identify potential new customers, and better tailor our advertising.

If you attend a Journyx-offered education or training course, we may collect your registration and attendance information. We may report your training completion. For example, we may publish or otherwise disclose certifications that organizations or individuals achieve. Your information may be used by third parties conducting training on our behalf.

In addition to the uses described in this section, there may be other uses for the information we collect, which we would disclose to you at the time of collection.

Customer Business Contact Information

If you are a Journyx customer, we use your contact information to send administrative information, such as notices related to products, services, or policy changes.

Information About Your Use of the Journyx Service

We may use your information to prevent, detect, investigate, or remediate potential security issues, or fraudulent or illegal activity and to comply with the law.

Mobile Application

If you use the Journyx mobile application, Journyx may obtain information from or access data stored on your mobile device. Journyx uses this information to deliver requested application services, and to improve our mobile applications. For example, when you are using a Journyx mobile application, we may access your camera to allow you to upload photographs to the Journyx Service. Journyx may also collect information from your usage of the mobile application to monitor usage statistics and for security purposes. The Journyx mobile application is part of the Journyx Service. For more information on how we handle data input into the service, see “Data in the Journyx Service,” above.


Journyx may disclose information if, in good faith, we believe such action is necessary to: (a) conform to legal requirements or processes; (b) safeguard and defend our rights or property; and/or (c) enforce applicable Terms and Conditions.

If Journyx goes through a business transition, such as a merger, acquisition, or sale of all or a portion of its assets, your personal information may be among the assets transferred.

We may share information with our affiliates and third parties contracted to provide services on our behalf. These third-party service providers may use information we provide to them only in accordance with our instructions.

We may offer information or events jointly with third parties or partners, such as webinars, whitepaper downloads, or other services related to our products and services. We may share your contact information and information about your interests in such offerings or services with approved third parties to communicate with you about Journyx.

If you have your badge scanned at events we participate in or sponsor, your information will be shared with us, as well as with any partner or third party participating in that event. Your information may be shared with the entity sponsoring your attendance at the event. For example, we may use the information to understand who attended an event session, and potentially follow up with you on relevant products or services. If you do not want your information shared with Journyx or our partners in this manner, do not have your badge scanned. If your badge is scanned by a partner or a third party at an event, your information will be governed by that party’s privacy notice.

Journyx User Community

You may post comments or questions in a user community forum on our website. Your participation in a forum requires that you provide create a profile using your personal information. Information you provide in these public areas can be read and collected by others who access them. The content of postings by participants in an online forum reflect the participant’s own views, and not the opinion of Journyx.

Tracking Technologies and Targeted Advertising

Journyx or our service providers may observe your computer and connection information (such as an IP address), activities, interactions, preferences, and other information relating to your use of the Journyx website. We may collect and store this information, and may also combine this information with other personal information provided to Journyx.

Journyx and our service providers use cookies and other technologies, such as web beacons, tags, and scripts on our website and in email communications. These technologies allow us to track email effectiveness, analyze web traffic, provide interest-based advertising, improve our products and services, and tailor content to your preferences. They also authenticate your access to certain areas of our websites.

You may use your browser’s settings to modify its handling of certain tracking technologies. Some tracking technologies require additional steps to manage or remove. Some of these technologies may operate across all of your browsers. For additional information about the cookies and the tracking technologies Journyx uses on our sites, and to manage your preferences, please click the cookie settings button in the footer of this page.

Information collected about your web browsing behavior, such as the pages you have visited or the searches you have conducted, may be used by online advertising to display more relevant advertisements and content to you on non-Journyx websites. The information used for targeted advertising may come from Journyx or through third-party ad networks.

To opt out of targeted advertising, please click here (if you are located in Switzerland or the European Union, please click here). Please note, this does not opt you out of being served advertising. You will continue to receive generic ads.

Do Not Track

Journyx does not respond to browser Do Not Track (DNT) signals. We will continue to monitor the progress of a DNT standard as it develops.


Journyx takes reasonable and appropriate physical and logical security measures to protect personal information from loss, unauthorized access, theft, and unintentional disclosure, modification, or destruction. The security of your password or your other forms of authentication is your responsibility. We may suspend your use of a website without notice, pending an investigation, if any security breach is suspected.

Data Retention

We will retain your personal information only as long as needed to provide you with information and services, comply with our legal obligations, resolve disputes, and enforce our agreements. Data entered into the Journyx Service is retained in accordance with the agreement between the Journyx Customer and Journyx.

Changes to This Privacy Statement

We reserve the right to change or update this Privacy Statement at any time. Changes to the Privacy Statement will be posted on this website. We encourage you to periodically review this Privacy Statement for any changes. For new users, changes or updates are effective upon posting. For existing users, changes or updates are effective 30 days after posting.

Contacting Journyx

You may contact us with any questions about this Privacy Statement. You may contact us if you want to update, change, unsubscribe, or request removal or deletion of your information at any time after providing your personal information to us, or if you would like to assert any of the rights listed above. Please direct your request to or by regular mail addressed to the contact listed below. Journyx will respond to your request within a reasonable timeframe.

Journyx, Inc.
Attn: Privacy
7600 Burnet Road
Suite 300
Austin, Texas 78757

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at You also have the right to lodge a complaint with the relevant EU data protection authority, United Kingdom data protection authority, or the Swiss Federal Data Protection and Information Commissioner, as applicable.

Last Updated: July 26, 2021