Journyx EU-U.S. and Swiss-U.S. Privacy Shield Notice

Effective Date: April 17, 2023

Journyx, Inc. (“Journyx, “we,” “our,” “us”) commits to subject to the Privacy Shield Principles all personal data that Journyx receives from the EEA and Switzerland in reliance on the respective EU-U.S. & Swiss-U.S. Privacy Shield. Information regarding the Privacy Shield framework and Journyx’s certification can be found at: 

Types of Personal Data Collected

Journyx collects personal data from individuals who visit our public and customer-facing web sites (“EEA and Swiss Website Visitors”), and individual representatives of organizations we have a business relationship with, such as our customers, suppliers, and business partners (“EEA and Swiss Business Contacts”). We also supplement the data with data collected from third parties (including other companies). 

From EEA and Swiss Website Visitors, Journyx may collect the following types of personal data: 

  • Contact information; 
  • Company information; 
  • Connection information (such as IP address), activities, interactions, preferences, and other information relating to use of our websites and our services; 
  • Information collected by cookies and similar technologies about the pages viewed, links clicked, and other actions taken when accessing our websites; 
  • Event registrations and preferences;  
  • Photos, social media profile, areas of expertise and any other information visitors choose to provide when accessing the Journyx User Community; 
  • Feedback and reviews, or requests for support; and 
  • Other personal data provided by EEA and Swiss Website Visitors. 

From EEA and Swiss Business Contacts, Journyx may collect the following types of personal data: 

  • Contact information; 
  • Company information; 
  • User and/or company authorization and authentication information; 
  • Website and/or service usage data; and 
  • Financial and billing information; 
  • Other personal data provided by business contacts. 

Purposes for Which We Collect and Use 

Journyx collects and uses personal data of EEA and Swiss Website Visitors and EEA and Swiss Business Contacts for the purposes of: 

  • Supplying information about our products, services, and events; 
  • Providing products, services, and assistance to our customers; 
  • Conducting business communication with our business partners; 
  • Performing tasks in pursuit of our legitimate business purposes; 
  • Personalizing visitors’ experience on our websites; 
  • Aggregating data; and 
  • Other purposes disclosed at the time of collection. 

Commitment to Subject Personal Data to the Principles 

Journyx subjects to the Privacy Shield Principles all European and Swiss personal data that we receive from individuals or companies in the EEA or Switzerland in reliance on the Privacy Shield. We also receive some data in reliance on other compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses. 

Types of Third Parties to Which We Disclose Personal Data and the Purposes for Disclosure 

Journyx may share personal data we collect from individuals or companies in the EEA or Switzerland with the following types of third parties and for the following purposes: 

  • Subsidiaries, affiliates, and contractors that process personal data on our behalf to provide services and fulfill requests; 
  • Partners, such as resellers or distributors, to provide customers and prospective customers with information about Journyx and its products and services, and to fulfill product and information requests; 
  • Other third-party service providers under contract to provide services on our behalf; 
  • Sponsors, partners, or other third parties with whom we collaborate to offer webinars, white paper downloads or other events and information; and 
  • Other corporate entities if Journyx undergoes a business transition, such as a merger, acquisition, or sale of some or all of its assets. 

Right to Access 

EEA and Swiss Website Visitors and EEA and Swiss Business Contacts may direct any questions regarding this Privacy Shield Notice or submit requests to update, change, or remove information using the form provided at, or by regular mail addressed to: 

Journyx, Inc.
Attn: Privacy
3800 N. Lamar Blvd, Suite 200
Austin, TX 78756 

Journyx will respond to your request within 30 days. 

Your Choices and Means 

EEA, United Kingdom, or Swiss Website Visitors or Business Contacts may contact us about changes to personal data, preferences about receiving information from us, or cancelling a website account by contacting us using the contact information in the “Right to Access” section, above. 

Individuals may unsubscribe from our marketing communications by following the instructions of the unsubscribe mechanism in the message. We will retain and use personal data and information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. 

Independent Dispute Resolution Body 

In compliance with the Privacy Shield Principles, Journyx commits to resolve complaints about our collection or use of your personal data. EEA or Swiss Journyx Website Visitors or EEA or Swiss Business Contacts with inquiries or complaints regarding our Privacy Shield notice should first contact Journyx via the information provided above (see “Right to Access”). 

Journyx commits to cooperate with the panel established by the EU data protection authorities and the Swiss Federal Data Protection and Information Commissioner, as applicable and comply with the advice given by the panel or Commissioner, as applicable with regard to data transferred from the EU and Switzerland, as applicable. 

Investigatory and Enforcement Powers of the FTC 

Journyx is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. Journyx also is committed to cooperating with EEA and Swiss data protection authorities. 


If you are located in the EEA or Switzerland and have exhausted all other means to resolve your concern regarding a potential violation of Journyx’s obligations under the Privacy Shield Principles, you may seek resolution via binding arbitration. For additional information about the arbitration process please see Annex I of the Privacy Shield: 

Requirement to Disclose Personal Data 

Journyx may disclose personal data in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements; (b) protect and defend our rights or property; (c) enforce the website Terms and Conditions; or (d) act to protect the interests of our users or others. 


If a third-party service provider providing services on Journyx’s behalf processes personal data from the EEA or Switzerland in a manner inconsistent with the Privacy Shield Principles, Journyx will be liable unless we can prove that we are not responsible for the event giving rise to the damages. 

TRUSTe Privacy Certification