Journyx EU-U.S. and Swiss-U.S. Privacy Shield Notice

Effective 08/13/2019

Journyx, Inc. (“Journyx,” “we,” “our,”) commits to subject all personal data that Journyx receives from the EEA, the United Kingdom, and Switzerland to the Privacy Shield Principles, in reliance on the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield frameworks. Information about the Privacy Shield framework and Journyx’s Privacy Shield certification can be found at: https://www.privacyshield.gov

Our Commitment to the Privacy Shield Principles

We handle personal data that we receive from individuals or companies in the EEA, the United Kingdom, or Switzerland in accordance with the Privacy Shield Principles. We also receive some data in reliance on data processing agreements based on the EU Standard Contractual Clauses or other compliance mechanisms.

If a third party provides services on Journyx’s behalf to process personal data from the EEA, the United Kingdom, or Switzerland, Journyx remains responsible for requiring such third party agent or service provider to process your Personal Information in accordance with our Privacy Shield commitments.

Types of Personal Data we Collect

Journyx collects personal data from individuals who visit our websites (“Website Visitors”), and individual members of organizations with which we have a business relationship, such as our corporate customers, suppliers and business partners (“Business Contacts”). We also supplement the personal data with data that we obtain from third parties.

Journyx collects personal data from EEA, United Kingdom, and Swiss Website Visitors, as well as EEA, United Kingdom, and Swiss Business Contacts.

From Website Visitors, Journyx may collect the following types of personal data:

  • Your contact information;
  • Company information;
  • Connection information (such as IP address), activities, interactions, preferences, and other information relating to use of our websites and our services;
  • Information collected by cookies and similar technologies about the pages viewed, links clicked and other actions taken when accessing our websites;
  • Event registrations and preferences;
  • Photos, social media profile, areas of expertise and any other information visitors choose to provide when accessing the Journyx User Community;
  • Feedback and reviews, or requests for support; and
  • Other personal data provided by Website Visitors

From Business Contacts, Journyx may collect the following types of personal data:

  • Your contact information;
  • Company information;
  • User and/or company authorization and authentication information;
  • Website and/or service usage data; and
  • Financial and billing information;
  • Other personal data provided by business contacts

Purposes for Which we Collect and Use Personal Data

Journyx collects and uses personal data of Website Visitors and Business Contacts for the purposes of:

  • Supplying information about our products, services, and events;
  • Providing products, services, and assistance to our customers;
  • Conducting business communication with our business partners;
  • Performing tasks in pursuit of our legitimate business purposes;
  • Personalizing visitors’ experience on our websites;
  • Aggregating data; and
  • Other purposes disclosed at the time of collection

Third Parties to Which we Disclose Personal Data

Journyx may share personal data we collect from individuals or companies, including individuals or companies in the EEA, the United Kingdom, or Switzerland, with third parties for the purposes described below:

  • Subsidiaries, affiliates, and contractors that process personal data on our behalf to provide services and fulfill requests;
  • Partners, such as resellers or distributors, to provide customers and prospective customers with information about Journyx and its products and services, and to fulfill product and information requests;
  • Other third party service providers under contract to provide services on our behalf;
  • Sponsors, partners, or other third parties with whom we collaborate to offer webinars, white paper downloads or other events and information; and
  • Other corporate entities if Journyx undergoes a business transition, such as a merger, acquisition, or sale of some or all of its assets.

In the event we transfer personal information to a third party acting as a controller, that party must comply with the Notice and Choice principles of Privacy Shield.  We will enter into a contract with any such third-party to: (i) limit that party’s use to specified purposes consistent with the consent provided by the individual, (ii) require they provide the same level of protection as the principles, and (iii) notify us if they determine they can no longer meet this obligation, and cease processing or take other reasonable and appropriate steps to remediate.

Whenever we transfer personal data to a third party acting as an agent or subprocessor, we: (i) transfer such data only for limited and specified purposes; (ii) ascertain that the agent is obligated to provide at least the same level of privacy protection as is required by the Privacy Shield principles; (iii) take reasonable and appropriate steps to ensure that the agent effectively processes the personal information transferred in a manner consistent with our obligations under the Principles; (iv) require the agent to notify us if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by the principles; (v) upon notice, including under (iv), take reasonable and appropriate steps to stop and remediate unauthorized processing.

Right to access

EEA, United Kingdom, and Swiss Website Visitors or Business Contacts may direct questions regarding this Privacy Shield Notice, and may ask to update, change, or remove information by contacting the Journyx Privacy office at privacy@journyx.com or by regular mail addressed to:

Journyx, Inc.
Attn: Privacy
7600 Burnet Road, Suite 300
Austin, Texas 78757
United States

Journyx will respond to your request within 30 days of receipt.

Choices

EEA, United Kingdom, or Swiss Website Visitors or Business Contacts may contact us about changes to personal data, preferences about receiving information from us, or cancelling a website account by contacting us using the contact information in the “Right to Access” section, above.

Individuals may unsubscribe from our marketing communications by following the instructions of the unsubscribe mechanism in the message. We will retain and use personal data and information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Independent Dispute Resolution

Journyx commits to resolve complaints about our collection or use of personal data. EEA, United Kingdom, or Swiss Website Visitors or Business Contacts may direct inquiries or complaints regarding our Privacy Shield notice to Journyx using the contact information provided above (see “Right to Access”).

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request 

Arbitration

If you are located in the EEA, United Kingdom, or Switzerland, you may under certain conditions seek resolution via binding arbitration when other dispute resolution procedures have been exhausted, as more fully described at: https://www.privacyshield.gov/article?id=ANNEX-I-introduction 

U.S. Federal Trade Commission Enforcement

Journyx is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Required disclosures

We may also disclose personal data in special cases when we believe in good faith belief that disclosure is necessary to: (a) meet legal requirements or respond to lawful requests by public authorities, including to meet national security or law enforcement requirements; (b) protect and defend our rights or property; (c) enforce the website Terms and Conditions; (d) investigate fraud, or (e) act to protect the interests of our users or others.

Contacting Journyx

If you have questions or concerns about your personal information and how it is used, please contact:
Journyx, Inc.
Attn: Human Resources, Privacy Officer
7600 Burnet Road, Suite 300
Austin, Texas 78757
privacy@journyx.com

The Journyx Privacy Office will investigate and attempt to resolve any complaints or disputes regarding the use and disclosure of personal data in accordance with this policy.

TRUSTe Privacy Certification